Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
🛒 Orders
How can I place an order?
Add the products you want to your cart and follow the instructions to complete the payment. You will receive an order confirmation email.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase. Please contact us immediately at supportflynxo@hotmail.com.
📦 Shipping
How long does it take to receive my order?
Orders are processed within 1-3 business days. Delivery in Italy takes 3-7 business days, and in Europe 5-12 business days.
Will I receive a tracking number?
Yes, you will receive an email with the tracking number as soon as your order is shipped.
🔄 Returns and Refunds
How can I return a product?
You have 14 days from receipt to request a return. Contact us at supportflynxo@hotmail.com with your order number and reason for return.
When will I receive my refund?
Refunds will be processed within 5-7 business days after receiving and inspecting the returned product.
💳 Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure methods available at checkout.
Are payments secure?
Yes, all payments are protected with SSL encryption, and your data is never shared with third parties.
📞 Support
How can I contact you?
You can contact us via email at supportflynxo@hotmail.com. Our team is available 24/7.